Frequently Asked Questions

What is GiftingPaperie?

GiftingPaperie is a design-led online destination dedicated to the art of beautiful and thoughtful gifting. We specialize in creating and curating a distinctive collection of greeting cards, stationery, gifts, and gifting essentials. Our focus is on combining contemporary design with a personal touch, ensuring you find something perfect for every occasion and recipient.

What products do you offer?

Our collection encompasses a wide range of products to make gifting effortless and special. This includes:

• An extensive range of greeting cards for birthdays, celebrations, condolences, and everyday notes.
• High-quality, stylish stationery such as notecards, letter sets, and notebooks.
• A carefully selected array of gifts, from homeware and accessories to keepsakes and unique finds.
• Essential gifting accessories like wrapping paper, gift tags, and envelopes to complete your presentation.

How do I place an order?

Ordering is simple. Browse our collections, select your desired items, and add them to your cart. When you’re ready, proceed to our secure checkout to complete your purchase. You will receive an order confirmation via email once your order is successfully placed.

What are my payment options?

We accept all major credit and debit cards (Visa, Mastercard, American Express) as well as payments through PayPal for a secure and convenient checkout experience.

Can I modify or cancel my order after placing it?

We aim to process orders quickly to get your items to you. Please contact us immediately if you need to change or cancel an order. We will do our best to accommodate your request if the order has not yet entered the fulfillment process. We are unable to make changes once an order has been prepared for shipment.

Do you ship internationally?

Currently, we primarily serve customers within the United Kingdom. For specific details regarding shipping destinations, please refer to the information available during the checkout process.

I haven’t received my order confirmation email. What should I do?

First, please check your junk or spam email folder, as sometimes these emails can be filtered there. If you still cannot locate it, please get in touch with us, and we will gladly resend your confirmation.

How can I track my order?

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information and a link to track your parcel’s journey.

What is your returns policy?

We want you to be completely happy with your purchase. If you are not satisfied, you may return items in their original, unused condition within a specified period. For full details on the process, timeframes, and any conditions, please visit our dedicated Returns & Refunds page.

Are the product colors accurate online?

We make every effort to display product colors and details as accurately as possible through our product photography. However, please be aware that colors may appear slightly different on individual computer monitors or device screens.

Do you offer gift wrapping or personalization?

Yes! We believe in adding a personal touch. We offer selected gift-wrapping options and certain personalization services on various products. Look for details and availability on individual product pages.

How can I stay updated on new products and offers?

The best way to stay in the loop is by subscribing to our newsletter. You’ll receive updates on new arrivals, exclusive offers, and inspiration directly to your inbox. You can sign up at the bottom of our homepage.

My question isn’t answered here.

We’re here to help! For any other questions, please reach out to us through the contact form on our website. Our team will respond to your inquiry as soon as possible.